There aren't many CRM systems I would recommend to people but AddressTwo is at the top of the list. AddressTwo is simple to use and gets the job done. I've evaluated several programs on the market and found AddressTwo to be a great program. I would highly recommend it to any small business. Also, pick up Nicks book - Unfunded.
Nick Carter has been a friend and Client for over 5 years. I have worked with him to create and implement AddressTwo CRM across the Insurance Industry working with FMOs that handle tens of thousands of Insurance Agents, Leads, and Management. AddressTwo is a Strategic Partner of Catalist Consulting and the ONLY CRM we recommend. Thanks to Nick, I am able to help train my competitors in my industry how to do a better job of managing their leads, and taking care of their customers.