Blogging All-Things-CRM
9/10/2015
Unknown
Everyone has
opinions, don’t they? Some you agree with, some might make you angry and others
have you saying, “Well, yeah, that’s right!”
Opinion pieces are great PR,
just be sure to handle t...
8/20/2013
Unknown
Everybody knows that the customer service at Xbox Live and Microsoft
stinks—even when you have to report
serious issues like sexual harassment and threatening behavior. How does
everybody know this? Because people talk.
They don’t just talk anymore,...
12/26/2012
Unknown
By David D. Schein, President & General Counsel,
Claremont Management Group
Chrysler fired auto workers in September 2010 who were filmed on
local TV news drinking and smoking marijuana on their lunch break.
Chrysler was responding...